Refund policy

90-Day Money-Back Guarantee

Red Flower is operated by HORIZON LINE LLC. If you are not satisfied, contact us within 90 days of delivery for a full refund of the amount paid for your order, including the original standard shipping charge. This also applies to the shipping charge paid for the FREE 5-Day Sample. No questions asked. No product return is required, and there are no restocking fees.

How to request a refund

Email support@myredflower.com or call (856) 348-5654 with your order number and the email address used at checkout. We use these details to find your order; you do not need to provide a reason for your request.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the refund. If you have not received it, contact us so we can help.

Damaged, incorrect or missing orders

Please contact us if an order arrives damaged, contains the wrong item, or has not arrived. We will help resolve the issue through a replacement or refund, as appropriate. Please do not mail products to our business mailing address without contacting us first.

Cancellations

Contact us as soon as possible to request cancellation before shipment. If the order has already shipped, our 90-day guarantee still applies.

Every order is a one-time purchase. There is no subscription, automatic refill or recurring charge. This policy does not limit any rights you have under applicable consumer law.

HORIZON LINE LLC
5830 East 2nd Street, STE 7000, #26103
Casper, WY 82609, United States
Business mailing address only.